Privacy Policy for Sylvera
Sylvera (“we,” “us,” or “our”) is committed to protecting the privacy of our clients in accordance with Alberta’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, including through our website, booking forms, and marketing activities.
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect only the personal information necessary to provide our services, including:
Name, phone number, email address, and service address.
Billing and payment information.
Details about the specific cleaning services requested.
Feedback, reviews, or communications you provide to us.
We may also collect non-identifiable information through our website (such as cookies and website analytics) to improve our user experience.
2. Purpose of Collection
We collect and use your personal information to:
Provide residential or commercial cleaning services and respond to your requests.
Issue accurate quotes and schedule your appointments.
Send automated service reminders, confirmations, and follow-up communications.
Process secure payments and issue transactional receipts.
Improve our operational standards through your feedback and data analysis.
Send promotional offers and discounts (only if you have explicitly opted in).
3. How We Collect Personal Information
We limit the collection of personal information to what is reasonably required to fulfill the purposes for which it was collected. We collect personal information in the following ways:
Directly From You: Gathered over the phone, via text message, email, third-party messaging platforms, or during face-to-face interactions.
Via Our Website: Collected through official online forms, such as our “Service Request” and “Quote” forms. We also use cookies, web beacons, and Google Analytics to track performance. This analytics data is provided to us in an aggregated, non-personally identifiable format.
Via Our Applications: Processed through digital service requests, activity logs, and mobile analytics provided by Apple’s App Store or Google Play (if applicable).
4. Consent
By using our services and submitting your information, you consent to our collection, use, and disclosure of personal information as described in this policy. Consent may be express or implied.
You may withdraw your consent at any time, except where legal or contractual obligations require otherwise. Please note that withdrawing consent may limit our ability to provide cleaning services to you.
5. Children’s Privacy Protection
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you are under 18, you may use our services only under the direct supervision and consent of a parent or guardian.
6. How We Share Your Information
We do not sell personal information to third parties. We may share your information only with:
Employees or vetted contractors who are actively providing cleaning services to your property.
Trusted third-party service providers who help us operate our business (e.g., payment processors and IT support).
Government agencies or law enforcement authorities, but only if strictly required by law.
Any third party we partner with is contractually required to protect your information and use it solely for the specific purposes we define.
7. Data Security
We take strict and reasonable administrative, technical, and physical measures to safeguard your personal information against loss, theft, or unauthorized access. However, no digital transmission or data storage system is 100% secure, and we cannot guarantee absolute protection.
8. Access and Updates
You have the right to request access to the personal information we hold about you and ask for corrections to ensure accuracy. To submit a request, please contact our privacy officer using the contact details provided in Section 11.
9. Data Retention
We retain your personal information only as long as necessary to fulfill the operational purposes for which it was collected, or as required to comply with local financial and legal obligations. Once it is no longer required, your data is securely and permanently destroyed.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our business practice or legal requirements. The latest version will always be prominently posted on our website. Continued use of our cleaning services after changes are posted constitutes your explicit acceptance of the updated policy.
11. Contact Us
If you have any questions, comments, or concerns regarding this Privacy Policy, or if you wish to update your data preferences, please contact Sylvera at:
Email: info@sylveracleaning.ca
Phone: 825 767 1996